WHAT IF A TOUR IS CANCELLED?

We’re living in crazy times right now, so we’ve learned to keep things flexible.

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GROUP TOURS IN 2024:

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Cancellations made 30 days or more before the tour date will incur a small fee (10% of your deposit). The reason for this fee is to cover office staff and card/bank fees.

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Cancellations made 14 days to 29 days before the tour date will incur a small fee (your 20% of your total). The reason for this fee is to cover office staff and card/paypal fees.

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Cancellations made 13 or less days before the tour date will forfeit payment, but an 75% credit will be issued if the cancellation is made more than 48 hours before the tour begins.

This credit will be in the form of a voucher, which can be used any time in the following 24 months and can be given to someone else for use if you cannot come to Florence in the next 24 months.

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PRIVATE TOURS:

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Cancellations made 30 days or more before the tour date will incur a small fee (10% of your deposit). The reason for this fee is to cover office staff and card/bank fees.

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Cancellations made 14 to 29 days before the tour date will incur a small fee (your 25% of your total). The reason for this fee is to cover office staff and card/bank fees.

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Cancellations made 13 or less days before the tour date will forfeit payment, but a 75% credit will be issued if the cancellation is made more than 48 hours before the tour begins.

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This credit will be in the form of a voucher, which can be used any time in the following 24 months and can be given to someone else for use if you cannot

use it yourself.

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ONLINE TOURS:

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Guests can exchange an unused online tour for a different date, or opt to keep the credit and use it on a future tour in person.

In order to exchange for a credit, cancellations must be made no less than 72 hours before the online tour.

If a cancellation is made 2 weeks or more before an online tour, 85% will be refunded. (15% is kept as a fee to cover card commissions and clerical work required).

We frequently host guests with special requests, and welcome vegetarians and vegans to join in!

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Any guest with food preferences, or allergies or intolerances is responsible for communicating this information in advance to Taste Florence so we can best prepare your tastings. TF takes every precaution to order said tastings through our venues. However, TF cannot be held liable for discrepancies made by the venues we visit for tastings.

Any guest with mortal food allergies is required to carry proper medication with them. By reserving tickets with Taste Florence, the guest agrees to carry proper medication at all times while in the company of TF. By reserving tickets, guest agrees that we cannot be held liable for discrepancies made by the venues we visit for tastings.

Our meeting points are in centrally located areas of the city. We provide a map link for our meeting points and an address, upon reservation confirmation.

When in doubt, call or WhatsApp us, or email us if you are unsure about your meeting point.

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I'M STAYING IN THE COUNTRYSIDE. SHOULD I DRIVE INTO TOWN?

Whenever possible, we recommend taking a train or bus into the city. Parking is limited and expensive and most cars are not allowed to drive or park in the city center and often get ticketed. Trains and buses arrive at the central station (Stazione Firenze Santa Maria Novella), which is a 10-15 minute walk to our meeting points.