CANCELLATION & REFUND POLICIES
GROUP TOURS:
Cancellations made 30 days or more before the tour date will incur a small fee (10% of your ticket total. This does not include the ticketing fees charged by Fareharbor. The reason for our fee is to cover office staff, credit card fees, and other administrative fees.
Cancellations made 29 days or less before the tour date will incur a small fee (20% of your ticket total. This does not include the ticketing fees charged by Fareharbor). The reason for our fee is to cover office staff and credit card fees.
Cancellations made 13 or less days before the tour date will forfeit payment, but a 70% credit will be issued if the cancellation is made more than 76 hours before the group tour begins. (This does not include the ticketing fees charged by Fareharbor.)
This credit will be in the form of a voucher, which can be used any time in the following 12 months.
VOUCHER INFO:
Guests who must cancel last minute forfeit their deposit/payment. However, we will issue a 70% voucher for unused group tour tickets that are cancelled by guests 76 hours or more prior to the tour time/date. (This does not include any ticketing fees charged by Fareharbor.)
This credit will be in the form of a voucher, which can be used any time in the following 12 months.
PRIVATE TOURS:
Private tours requested via email are only complete upon payment of a partial or full deposit.
Cancellations made 30 days or more before the tour date will incur a small fee (10% of your total. The reason for this fee is to cover office staff and card/bank fees.
Cancellations made 14 to 29 days before the tour date will incur a small fee (your 25% of your total). The reason for this fee is to cover office staff and card/bank fees.
Cancellations made 13 or less days before the tour date will forfeit the payment and are non-refundable.
A note on booking private tours:
Important:
To avoid misunderstandings or double bookings, please note that private tour dates
are not deemed confirmed or reserved if we do not hear back from guests within 3 days
of our reply to your initial request.
ONLINE TOURS:
Guests can exchange an unused online tour for a different date, or opt to keep the credit and use it on a future tour in person.
In order to exchange for a credit, cancellations must be made no less than 72 hours before the online tour.
If a cancellation is made 2 weeks or more before an online tour, 85% will be refunded. (15% is kept as a fee to cover card commissions and clerical work required).
IF A TOUR IS CANCELLED BY TASTE FLORENCE
On rare occasions, we must cancel our local food tour (a pipe bursting in the Mercato, severe snow storm, or other serious logistical problem may cause a cancellation).
If we were to cancel a tour, we would offer a full refund (or an alternate tour date for guests who want to rebook).
It is very important that guests furnish a phone number or the name of their hotel, in case we need to contact you for any such reason.
HOW DO I FIND THE MEETING POINT?
Our meeting points are in centrally located areas of the city. We provide a map link for our meeting points and an address, upon reservation confirmation.
We also include a handy link for those who are lost or late.
When in doubt, call or WhatsApp us, or email us if you are unsure about your meeting point.